Here you can find answers to some of the most frequently asked questions. If you are unable to find an answer to your question, please contact us through the Contact Us page or by email at email@example.com
What payment methods do you accept?
Credit Cards: We accept Visa, American Express, Mastercard, JCB and Discover
Debit Cards: We accept debit cards featuring the Mastercard or Visa logo. If you’re paying with a pre-paid debit card, you must register them before using them for online purchases. You can do this by following instructions on the card or contacting their own support teams.
PayPal: PayPal allows members to have a personal account linked to any bank account or credit card for easy payment at checkout.
Are my payment details secured?
Yes. We do not store your credit card details. Payment are done through a PCI-compliant security providers.
Experiencing problems paying?
Please try an alternative payment method or contact us at firstname.lastname@example.org and we will help you as soon as we can. You can also check out the payment instructions page.
Why my credit card payment attempts are declined?
Sometimes, a payment attempt is declined by the credit card company because of the type of device from which the payment is made. For example, if you tried to pay with your mobile phone and the payment was declined, you could try to pay via a computer.
Where do I enter the discount code?
You enter the code at checkout page before you pay. Check out the Coupon Code Instructions page for more details.
Can I use more than one promotional code on my order?
No, you can only use one promotional discount in each individual order.
What if my discount code didn’t work?
Please check that you have entered the discount code exactly as it appears (try copy and paste) and check that the code has not expired. If it is still not working, please contact us at email@example.com and we will assist.
Where is my order confirmation?
Once you have placed your order, you should receive an email confirmation to the email address you have provided at checkout. If you did not receive an email, please check your spam folder and verify that you’ve entered your email address correctly. If you entered an incorrect email address, you can contact us at firstname.lastname@example.org and we will fix it.
Can I change or cancel my order?
We can only change or cancel orders that have not been processed for shipping yet. Once your order is under the status “preparing for shipping”, “shipping” or “delivered”, then we cannot accept any edits to your order.
To make changes to your order, please contact us by the Contact Us page or by email at email@example.com.
Do you accept returns?
If you are not satisfied with your purchase, or simply change your mind, then you can return your jewelry within 30 days of receiving your order.
Please note that custom or personalized orders cannot be returned or exchanged. Our printed shirts and gifts (mugs, phone case, pillows, bags…) are “Printed On Demand” that is, made to order, so they cannot be returned or exchanged.
To ask for a return, please contact us by email at firstname.lastname@example.org
Do you ship internationally?
Yes, we ship to almost all locations worldwide: USA, Canada, Europe, Australia and other countries in the world.
How long does it take to ship my order?
It takes about 2-7 business days to process your order and usually orders are sent out on average within 3 business days of ordering.
Check out the next faq or visit the Shipping Policy page for estimated shipping delivery times.
How long until I get my order?
Here are the estimated shipping delivery times:
USA: 8-20 business days
Australia: 12-24 business days
World: 8-20 business days
It takes about 2-7 business days to process your order and it usually will be sent out within 3 business days of ordering on average.
Please check out the Shipping Policy for possible changes in estimated shipping delivery times.
How can I track my order?
Once you have placed your order, we will send you a confirmation email to track the status of your order. Once your order is shipped we will send you another email with your tracking number and a link to track your order.
Additionally, you can track the status of your order from your “Order status page” by clicking on the “View your order” button in the email you received.